Dispatch Back Office & Settlements
Most carriers do not have a revenue problem so much as a paperwork problem. A signed POD sitting in a cab for four days is an invoice that has not been submitted, and a lumper receipt nobody photographed is money written off. We close loads out the same day: documents collected and checked, invoice packets assembled to each broker’s requirements, factoring submissions made, and short-pays queried while the detail is still fresh.
Service
Business outcomes
The change this work should make.
The engagement begins with a business constraint, not a list of deliverables. These are the outcomes we use to shape the scope and decide what deserves attention first.
Invoices out the day of delivery
Fewer short-pays accepted by default
Accessorials actually billed
Settlement figures the owner can check
Capabilities
A connected system, not isolated tactics.
The exact scope follows the constraint. These are the working parts we can connect, improve, document, and hand back to your team.
Rate confirmation filing
BOL and POD collection
Lumper and accessorial receipts
Invoice packet assembly
Factoring submission
Short-pay and claim follow-up
Weekly settlement reporting
Delivery workflow
From unresolved problem to an operating system.
We validate the constraint before building, keep decision owners visible, and document the logic your team will inherit.
- 01
Collect at delivery
Signed BOL, POD, lumper and scale receipts captured on delivery rather than at the end of the week. Everything after this step depends on documents that exist.
- 02
Check before submitting
Documents matched against the rate confirmation: agreed rate, accessorials, appointment times, reference numbers. Mismatches get resolved before invoicing, because they are far harder to argue afterwards.
- 03
Invoice and factor
Packets assembled to each broker’s stated requirements and submitted to factoring or billed direct. Brokers reject on format more often than on substance, so the format is worth getting right.
- 04
Chase what is short
Short-pays, unpaid detention and missing accessorials tracked and queried with the documentation attached. Reported weekly, so patterns by broker become visible instead of anecdotal.
Straight answers
Questions worth resolving before the scope.
The useful answer is usually conditional. We keep those conditions visible rather than turning them into a promise the evidence cannot support.
Build the connected growth system
Freight desk, run for you
Truck Dispatching
A dispatch desk that sources loads, negotiates rates, handles the paperwork, and keeps your trucks earning instead of sitting.
ExploreWhat the lane is worth
Rate Negotiation & Lane Strategy
Negotiation grounded in lane data and cost per mile, so rates get argued from evidence rather than from whoever is more willing to hang up.
ExploreAuthority, packets and filings
Carrier Onboarding & Compliance
Getting a new authority working with brokers, and keeping an established one from losing days to a lapsed filing.
ExploreKeep the decision moving
Look at the system around this service.
A useful scope rarely stops at one channel. Compare the wider capability, inspect the evidence, and see how the work changes across markets before you choose a starting point.
Connected capability
Freight & Dispatch Operations
Dispatch for carriers and owner-operators: sourcing loads, negotiating rates, clearing broker setup and compliance, closing paperwork out to factoring, and covering the hours your own desk is shut. Plus the marketing side for freight businesses whose constraint is pipeline rather than trucks.
02Evidence and limits
Read the case studies
See the campaign records, measured response, reporting caveats, and lessons that survived the work.
03Local discovery
Explore market-specific strategy
Compare search behavior, buyer context, regulation, and service priorities across the markets we cover.
04Research library
Pressure-test the approach
Use practical field notes to examine the assumptions, operating trade-offs, and implementation detail.