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What is Google Business Profile (GBP)?

Google Business Profile is the free listing that makes a business eligible for the map pack and the knowledge panel in local results. It requires verification, and it requires either a physical address customers can visit or a declared service area for businesses that travel to customers.

Definition

Definition

Also written: GBP, Google My Business, GMB

Google Business Profile is the free listing that makes a business eligible for the map pack and the knowledge panel in local results. It requires verification, and it requires either a physical address customers can visit or a declared service area for businesses that travel to customers.

A service-area business can hide its address, but it still has to have one to verify, and the declared service area is not unlimited.

Profile completeness, category selection, review volume and recency, and behavioural signals all feed local ranking, but proximity to the searcher remains dominant and cannot be optimised.

The usual error

Where this goes wrong in practice

Registering profiles at addresses the business does not operate from — a virtual office, a coworking desk, a contractor’s home. This is a suspension risk, and suspensions are slow to reverse.